Returns and Refund Policy:

Returns for unwanted goods: your 30 day money back guarantee.

Providing that unwanted goods are received by us in unused, unopened and resaleable condition within 30 days of delivery, we will refund payment for the goods. You must inform Theme Bins that you are returning the goods and we will issue you with a returns number which must be attached to the package with your name and address, any goods returned without a returns number will not be accepted by goods inwards or refunded. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of the return of goods, including VAT, less a 20% surcharge to cover handling costs and further administration costs, this applies to all orders placed on account, over the phone or online.

When you are sending items back to us we cannot accept liability for goods lost or damaged during transit.

You are advised to wrap the product carefully to avoid damage. All goods being returned should be by a reputable carrier as this will give you the security of being able to claim in case of loss or damage. Any goods being returned that are damaged or lost in transit will not be refunded. Proof of postage will not be accepted at proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.